Emergence 06: Stefan Holmlid

Stefan Holmlid has the most intriguingly titled talk: "Introducing White Space in Service Design: This Space Intentionally Left Blank". Conceptually it's also the most enticing idea presented so far. Unfortunately though there is perhaps too much white space in Holmlid's talk, a bit too much left unsaid to stimulate the mind to the full extent of the concept. Still the core question is key, what is the roll of white space, blank space, empty space, in the design of a service.