Emergence 06: Chris Downs

Chris Downs of livework :: service innovation & design talked about the evolution of his company as the first ever service design consultancy. A good talk, they do good work, not sure what I can add.

random notes:
"service envy"
"try and speak the language of business and not design"
"difference between systems design and service design"
"system is really efficient but the service really sucks"
"we design more products now as service designers then we did as product designers, but we design them from a service perspective"