September 09, 2006
Emergence 06: Oliver King
Oliver King is the founder of Engine a UK service design consultancy. His talk was pretty much a service design textbook as a powerpoint. He's also by far the most dynamic and charged of the speakers, perhaps he is the natural public spokesperson/sales person for the service design movement?
Started as a product designer, wanted to take it in a new direction, define the product brief, not follow the brief.
"Translation space", in between corporate strategy and implementation
Recommended Pine and Gilmore "The Experience Economy"
Making services U2D2: went by too quick for me to write down what this is.
5 Types of Projects
Specifying (most important from service design perspective)
Principal Methods of Service Design: