September 10, 2006

Emergence 06: Closing Panel

Jeanette Blomberg is an anthropologist from IBM. So funny how easy it is to write a sentence like that now, as opposed to say 5 years ago...

Mark Jones is the service design lead at IDEO Chicago. He looks like Andy Dick.
Rick E. Robinson is smart, but I missed his particular credentials, beyond the Ph.D that shows up on his slides.
Jennie Winhall of RED.

Robinson:
"people live differently because of what a service allows them to do."
calls for a return to "longitudinal research" - focusing on continuity and change. big, expensive, expertise intensive.
Communispace has a 100% client renewal rate.
Noah takes a photo of himself everyday for 6 years.

Winhall:
"Service designers have no way of measuring costs of changes to design."
"Strong argument against over designing of services."

Posted by Abe at September 10, 2006 12:00 PM

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