September 10, 2006
Emergence 06: Closing Panel
Jeanette Blomberg is an anthropologist from IBM. So funny how easy it is to write a sentence like that now, as opposed to say 5 years ago...
Mark Jones is the service design lead at IDEO Chicago. He looks like Andy Dick.
Rick E. Robinson is smart, but I missed his particular credentials, beyond the Ph.D that shows up on his slides.
Jennie Winhall of RED.
"people live differently because of what a service allows them to do."
calls for a return to "longitudinal research" - focusing on continuity and change. big, expensive, expertise intensive.
Communispace has a 100% client renewal rate.
Noah takes a photo of himself everyday for 6 years.
"Service designers have no way of measuring costs of changes to design."
"Strong argument against over designing of services."