Emergence 06: Birgit Mager

Birgit Mager founded the first department of service design, at the Köln International School of Design and just now has founded the Sedes Research Center for Service Design Research. Her talk was quite good, a recapping of her work in Germany. At the same time it was a bit disappointing, Mager had been asking the sharpest questions repeatedly through the conference so I walked into the talk with expectations perhaps a bit too high. (But expectations always should be high!) Either way her work with the homeless in Köln is great.

random notes:
Gulliver: using service design to create a homeless center. "they found dignity there"